Refund policy

Replacement Policy for products sold through OZIUM.com

Effective Date: December 1, 2025

Welcome to OZIUM®, where we take great pride in delivering high-quality products to our valued customers. This Replacement Policy describes our policy regarding replacements related to purchases made through ozium.com.

All Sales Are Final

With the exception of items damaged during transit from us to you, all sales made through OZIUM.com are final, non-returnable and non-refundable. We do not offer refunds or exchanges for any reason, such as if you change your mind, decide you have a different personal preference, or you made an incorrect purchase.

Damaged or Broken Items

If your order arrives with one or more items damaged or broken, please email our Customer Support team at customerservice@ozium.com within 5 business days of receiving your order. We cannot consider your request for replacement of a damaged or broken item unless can are able to provide clear photographic evidence displaying the damaged or broken items, as well as photographs of the packaging.

Specific Process for Damaged or Broken Items

1. NOTIFY US PROMPTLY: Contact our Customer Support team at customerservice@ozium.com within the specified time frame to report the damaged or broken items.

2. PROVIDE CLEAR PHOTOGRAPHIC EVIDENCE: Furnish clear photographs of the damaged or broken items, showcasing the extent of the damage, along with photographs of the packaging.

3. OUR EVALUATION OF YOUR REQUEST: Once we receive notification from you, including the required photographic evidence, we will assess the evidence provided to determine whether damage or breakage occurred during transit.

4. REPLACEMENT: If we can confirm the damage or breakage did in fact occur during shipping, we will notify you within 10 days of receipt of your request, and we will provide a replacement for the same product at no cost to you. 

Non-Delivery and Lost Packages

In the rare event that your package is lost in transit and fails to reach the specified shipping address, kindly contact our Customer Support team at customerservice@ozium.com We will collaborate with the shipping carrier to investigate the issue. If the loss is confirmed, we will assist in filing a claim with the postal carrier. 

Cancellation Policy

Once an order is placed and payment is made, it cannot be canceled or modified. We urge you to review your order carefully before completing the purchase.

Contact Information

For any inquiries or concerns regarding our Replacement Policy or to report damaged or broken items, reach out to our Customer Support team at customerservice@ozium.com.